Terms & Conditions
Effective Date: January 1, 2026 • Version 3.1 • Governed by Involve Digital Technologies Private Limited
1. Engagement Structure & Master Statements of Work (SOW)
All technical interventions, engineering engagements, and advisory services are governed by these Terms in conjunction with a mutually executed Statement of Work (SOW) or Retainer Agreement. In the event of an explicit conflict between these Terms and a specific SOW signed by authorized signatories of both parties, the SOW shall prevail solely for the designated scope of work.
2. Technical Diagnostic & Architecture Audit Practice
Involve Technologies provides independent, vendor-neutral technology audits (AIM Framework: Audit, Implementation, Maintain). Audits are conducted non-intrusively via read-only credentials, architecture diagrams, and configuration inspections provided by the client.
- Audit Findings Ownership: You retain complete, permanent ownership of the resulting Audit Report, Risk Matrix, and Action Ledger.
- No Implementation Obligation: Receipt of an audit does not obligate the client to retain Involve Technologies for remediation or custom engineering.
- Diagnostic Independence: Involve Technologies does not receive commissions, referral rebates, or reseller kickbacks from software vendors. All recommendations are made solely on the basis of client technical utility and cost efficiency.
3. Enterprise Platforms Implementation (Zoho, Microsoft, Salesforce)
Where Involve Technologies implements, configures, or develops on top of third-party platforms (including Zoho One/CRM, Microsoft Dynamics 365/Power Platform, and Salesforce Sales/Service Cloud):
- The client retains direct contractual and licensing relationships with the respective software vendors. Involve Technologies is not a reseller of software licenses.
- The client is solely responsible for maintaining active, compliant licenses and tenant access required for our engineers to perform the configured deliverables.
- Involve Technologies warrants custom Apex code, Deluge scripts, Power Platform components, and Azure extensions against syntax defects for 30 calendar days following deployment to production.
4. Artificial Intelligence, n8n & WhatsApp Cloud API Automation
Services involving autonomous AI agents (Anthropic Claude), self-hosted n8n pipelines, and Meta WhatsApp Cloud API integration are subject to platform acceptable usage standards:
- Compliance with Vendor Policies: The client agrees to abide by Anthropic's Commercial Terms of Service, Meta's WhatsApp Business Policy, and Meta's Commerce Policy. Involve Technologies does not permit spam, bulk unsolicited marketing, or non-consensual messaging.
- No Model Training on Client Data: Involve Technologies configures zero-retention data pipelines ensuring client enterprise data is never ingested to train public AI foundation models.
- API Uptime & Rate Limits: Involve Technologies is not liable for service interruptions caused by third-party upstream API outages, rate-limit throttles, or account suspensions imposed by Meta, Anthropic, or cloud hosts.
5. Proprietary Products & Turnkey Custom Software
For turnkey modular products (including HRM & Payroll, Hospital EHR, School ERP, Construction Management, and Omnichannel POS Retail):
- 100% Source Code & IP Transfer: Upon full settlement of agreed software licensing or implementation milestones, Involve Technologies transfers complete, non-exclusive or exclusive (as specified in SOW) source code rights, schema documentation, and deployment containers to the client.
- Zero Per-User Seat Taxes: Our products are delivered without arbitrary per-user recurring license fees, allowing clients to scale user volume without software licensing penalties.
- Client Infrastructure: Deployments are staged directly on the client's cloud infrastructure (AWS, Azure, GCP, or private servers) under client-controlled encryption keys.
6. Dedicated Engineering Staff Augmentation & Retainers
Clients engaging our certified platform specialists and engineering pods under monthly retainers agree to the following operational parameters:
- Dedicated Retainer Allocation: Each dedicated specialist is allocated on a monthly basis covering 160 engineering hours per calendar month, dedicated exclusively to the client's repositories and task backlogs.
- Evaluation Period & Replacement Assurance: Every new dedicated placement includes an evaluation window backed by our replacement guarantee. If a developer is determined to be incompatible with the client's velocity or technical standards, Involve Technologies will replace the engineer promptly at zero additional onboarding cost.
- Timezone Overlap: Involve Technologies guarantees 4 to 6 hours of daily working overlap with client business hours across North America (EST/PST), United Kingdom/Europe (GMT/CET), and the Middle East (GST).
- Direct Supervision: Client tech leads assign tickets and review pull requests directly inside client Git repositories and project trackers (Jira, Linear, GitHub).
- Non-Solicitation: During the engagement and for a period of 12 months following termination, the client agrees not to directly solicit or hire Involve Technologies personnel without prior written consent and payment of agreed placement conversion fees.
7. Intellectual Property Rights & Code Ownership
Except for pre-existing internal libraries, reusable development scaffolding, and third-party open-source components, all custom source code, database architectures, workflow blueprints, and operational automations engineered specifically for the client under an active SOW belong 100% to the client upon receipt of invoice settlement.
8. Confidentiality & Data Security Governance
Both parties agree to execute and maintain strict bilateral Non-Disclosure Agreements (NDAs). Involve Technologies enforces ISO 27001:2022 aligned security policies, encrypted local drives, multi-factor authentication, and partitioned workstation environments to ensure client proprietary codebases and customer records remain completely secure.
9. Invoicing, Retainers & Payment Terms
Invoices for dedicated retainers are issued monthly in advance. Fixed-scope implementation milestones are invoiced upon completion of verifiable delivery criteria outlined in the SOW. Payment is due within 15 calendar days of invoice date unless alternate credit terms are agreed in writing.
10. Limitation of Liability & Disclaimers
In no event shall Involve Technologies, its directors, or its engineers be liable for indirect, punitive, special, or consequential damages, including loss of profits, data corruption, or business interruption. Involve Technologies' total cumulative liability under any engagement shall not exceed the total fees paid by the client in the three (3) months preceding the claim.
11. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of India. In the case of international clients, contracts executed via UK or UAE corporate entities shall be governed by English law or DIFC arbitration rules respectively, as explicitly documented in the bilateral Master Services Agreement.
Questions Regarding Our Terms
For legal inquiries, custom enterprise master agreements, or compliance questions, please contact our corporate legal desk at legal@involvetechnologies.com.